New security feature helps fight theft of SNAP benefits
AUGUSTA, Ga. (WRDW/WAGT) - The Georgia Department of Human Services is adding protections for those who receive SNAP benefits from the state.
It has rolled out a new security feature to help combat ongoing issues with fraud.
A new feature allows EBT cardholders to easily lock and unlock their cards between purchases. Recipients of Supplemental Nutrition Assistance Program benefits can access the locking feature through the existing ConnectEBT website or by using a new ConnectEBT app.
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Georgia is one of 14 states to offer the new app and one of several to include the card-locking feature, DHS said.
The lock feature lets customers choose where their cards are locked – either everywhere or only outside Georgia. Customers can also use the ConnectEBT app to automatically lock their cards after a specific amount of time.
MORE INFORMATION
In Georgia: Fighting EBT fraud
- For more information or help with the ConnectEBT app or website, customers can call the Conduent customer service line at 888-421-3281.
Susan Peek is a mother of three who’s on disability.
“I woke up one morning and my October benefits were not there at all,” she said. “They had not made it to my card.”
Peek is one of thousands of Georgians who have had their EBT cards compromised.
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DHS officials said nationwide, cards are being skimmed or stolen by fraudulent means.
Peek said it was a hassle to get her claim approved so that a replacement card could be sent out.
“I didn’t get my food stamps for October and November until two days before Thanksgiving it took them that long,” she said.
Peek said she’s glad the state is working to address the problem but feels there needs to be a better system in place for those who fall victim to fraud.
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“It’s an awful feeling to have to be apprehensive now. Are my benefits going to be there when I need them,” she said, “Because by the time it’s time for them, my groceries are getting low. It’s time to buy groceries.”
Since last fall, DHS officials said the department has issued over $3 million in replacement funds due to fraud.
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