911 dispatcher accused of ordering breakfast while answering emergency call
SAVANNAH, Ga. (WRDW/WAGT) - A dispatcher in Georgia is accused of ordering breakfast while answering a 911 call.
On Valentine’s Day, Dylan Johnson called 911 when he thought someone was breaking into his home.
When he finally made with a dispatcher, he says she was ordering breakfast.
“My wife called me while I was at work about 9:30 and said someone was snooping around the house, knocking on the doors and banging on windows and stuff,” said Johnson.
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He called the county’s non-emergency line first, followed by 911 three times, finally getting an answer by 9:31 a.m. after trying for about six minutes, according to his phone’s call log.
“I was panicking. My wife was home alone with my five-month-old daughter…. I was coming home not knowing what I was going to come home to,” said Johnson.
After about three minutes into Johnson’s 911 call, you can hear the dispatcher talking to others around her and appearing to order breakfast.
The dispatcher appears to say “Mhmm… McGriddle… *coughs* I’m sorry, what?” on the call.
Johnson says he was stunned by what he heard.
“I really couldn’t believe it. If it didn’t happen to me, I wouldn’t believe that it had happened to someone else. That’s how unbelievable it was,” said Johnson.
When police arrived, Johnson says whoever was there at his house had already left. He says his wife was shaken up, but his family was OK.
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Chatham County oversees all 911 operations within the county.
WTOC sat down with Chatham County Commission Chairman Chester Ellis to ask him about this. He says the dispatcher’s actions are under review.
Last year, 24% of calls were marked as abandoned. That’s nearly one in four.
Prior years show a similar trend.
In 2023, abandoned calls were up to 27% according to county records.
That’s up from more than 18% in 2022, 19% in 2021, and 14% in 2020.
He says once the dispatcher’s supervisors complete their review of what happened on Johnson’s call, they’ll submit a report to him, that he will then discuss with the Board of Commissioners.
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